Shipping & Returns

UK domestic shipping

All orders process within 3 working days (Mon-Fri). Wildwood Studio is not liable for any lost, stolen or damaged packages.

International shipping

For international orders, a customs duty will be charged to you depending on the country in which you reside. Wildwood Studio is not responsible for payment of this duty. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and / or customers charges that incurred (on both the original and return shipments) and cost of returning the package. This amount will be subtracted from your refund.

Returns

Returns are accepted if an item is damaged during shipping or if there is a defect beyond normal wear and tear. Please contact me directly at allegragalvin@gmail.com within 7 days of receiving the item and I will fix, replace or send a refund for the item.

Please note, there are no returns on international orders and made-to-order pieces. I do not credit original or return shipping costs.

Return policy for Custom or Commissioned work

All custom quilt sales are final. Quality of work is of paramount importance. Each quilt is made with utmost care and premium fabrics. Please follow cleaning instructions carefully. If quilt is damaged during shipping or if there is a defect beyond normal wear and tear, please contact me directly at allegragalvin@gmail.com and I will assess whether it is more appropriate to fix or replace the piece.